- Application form must be fully completed for the treatment of RMA.
- The RMA number is valid for 10 working days. Returns received after 10 working days will not be accepted at the reception.
- RMA number must be clearly stated on the outside of all shipping cartons. A packing slip must be included in all returns
- Sunterra is not liable for any statements or damages caused due to improper packaging or careless carrier
- Product returned to Sunterra without a valid RMA number, or with an expired RMA number or port, will be returned to the shipper at their expense.
- Defective product is subject to testing. If no problem found fees may be required ($ 25.00 per item)
- Return of goods and discrepancy in the order must be returned in the original boxes, the condition must be conducive to resale, complete, closed, clean, in good condition, without marks or sticker missing scratch. Failure to comply will result in handling and Hand-Work costs. After 3 business days, the credit will be issued at the value of the invoice or market value.5% processing fee of 25.00% minimum $ will be applied.
- Defective laptops must be returned without the battery and A / C adapter.